Serving all of GA, Montgomery & Birmingham, AL areas!
Georgia Vent Works
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FAQs/Contact Us

Frequently Asked Questions

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Frequently Asked Questions/Contact Information

Below are some of the most frequently asked questions we receive. If you can't find the answer to your inquiry here, please contact us!
Office Phone: 770-474-5519
Email: office@goergiaventworks.com
  1. What is your service area? What are your hours of operation?
  2. What services do you provide? How do I get a quote? Is the quote free?
  3. When can I expect a reply? What is your lead time on service?
  4. What if I need cleaned today?
  5. Do you install hoods/ductwork/fans?
  6. How much does cleaning cost? What is a restorative fee?
  7. Can I clean my hood filters myself?
  8. How often should my system be cleaned?
  9. Can Georgia Vent Works provide a COI or W-9?
  10. Is Georgia Vent Works licensed and insured?
  11. Will you keep track of my services?
1. What is your service area? What are your hours of operation?

Currently we service the entire State of Georgia. We can also arrange to service locations in other states. Find out if we can service you by calling our office line at 770-474-5510,  by emailing us at office@georgiaventworks.com, or by filling out an appointment form.

Our office operates 8am to 5pm Monday through Friday. Our techs can perform services 24hrs/7 days, however the usual service week is Sunday to Thursday. Most of our work is done overnight, however we can accommodate morning or afternoon cleanings.

2. What services do you provide? How do I get a quote? Is the quote free?

We provide commercial kitchen exhaust cleaning per NFPA standard, as well as flatwork cleaning to keep your location looking good.
We also provide exhaust system parts, including:
  • Hood light bulbs and globes (covers for lights)
  • Hood filters, stainless or galvanized. We do NOT sell aluminum hood filters.
  • Hinge Kits for exhaust fans.
  • Grease containment for exhaust fans (box style).
  • Exhaust and Return fan belts
We do not service nor provide parts for residential systems, but we may be able to answer questions relating to residential systems.

Setting up service is easy - call us or fill out an appointment form and we will contact you! We will send a technician to inspect your system and offer a free quote.

3. When can I expect a reply? What is your lead time on service?

Appointment requests will be answered within 24 hours. Messages left on our business line will be answered on the next business day.

We schedule cleanings in accordance with NFPA standards and subject to local fire marshal standards. We try to schedule 1-2 weeks in advance for cleanings. Quotes are scheduled on an individual basis and the lead time varies from same day to 1 week. Once a quote is sent, expect the cleaning to be scheduled in the next 1-3 weeks. 

4. What if I need cleaned today?

Same day service is possible, but we will treat it as an emergency and assess an emergency cleaning fee. We are willing to work with health inspectors/fire marshals to avoid an emergency cleaning. There are occasions when we have a same-day opening and can fit in a cleaning without the emergency fee, but those instances are rare. Please contact us before it becomes an emergency.

5. Do you install or sell hoods/ductwork/fans?

We do not sell or install commercial or residential hoods. We do not currently sell or install ductwork. We do sell and install exhaust fans, return units, access panels for ductwork, and exhaust fan parts (motors, bearings, pulleys).

6. How much does cleaning cost? What is a restorative fee?

 We pride ourselves on the quality of our work. Therefore, the minimum price we charge for an exhaust cleaning is $350. We base our cleaning cost on the time it takes to service the system, which includes the size of the system and the level of grease buildup.

Our first cleaning of a system may need additional work to get the system back to NFPA compliance. In these instances, your quote will include a restorative fee for systems with excessive buildup or neglected areas.

7. Can I clean my hood filters myself?

Yes, NFPA 96.1 does not require an exhaust company to clean the hood filters. However, it may be easier for us to clean them depending upon the type and level of buildup. Filters are included in new quotes by default.

8. How often should my system be cleaned?

NFPA 96 provides a frequency table which is accessible on our "Hood & Exhaust Cleaning" page. Generally, most restaurant systems are cleaned quarterly. Lower volume cooking operations such as day cares, nursing homes, churches, and seasonal locations are usually cleaned every 6-12 months. Systems relying on wood burning (i.e. solid fuel) must be cleaned monthly. 

9. Can Georgia Vent Works provide a COI or W-9?

Yes, we will provide a COI and/or W-9 for your convenience if required.

10. Is Georgia Vent Works licensed and insured?

 Yes, we are licensed and fully insured.

11. Will you keep track of my cleanings?

We use a software called Customer Factor to schedule, invoice, quote and email customers. You will receive reminder emails when your service is due/about to be due, as well as follow-up emails, invoices, etc. through Customer Factor. Our goal is to have positive, open communication with our customers.

If you would not like to receive emails from us, please contact us and we will make adjustments.

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